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Tree And Shrub Warranty

When you purchase trees and shrubs at Mettowee Mint, plant according to instructions provided and water correctly; our plants are guaranteed to live through their first growing season. Should it fail, store credit of the purchase value will be made upon presentation of the sales receipt and proof of failure. If the receipt is not presented, then a store credit of one-half the full current retail value of the plant will be given. 

Exclusions our warranty does not cover:

  • Tree or shrubs that fail due to improper care and handling by the customer. This includes not planting within 24 hours of bringing it home and/or not watering in a timely and consistent manner. This is your responsibility as part of the Warranty Agreement.
  • Trees or shrubs that suffer animal browsing, fire, storm, weather, frost or mechanical damage.
  • Trees or shrubs kept in above ground containers.
  • Annuals, roses, perennials, broadleaf evergreens, and houseplants.
  • Any plants defined as not being hardy to your growing conditions, (e.g. not zone appropriate, requires soil conditions not provided)

Email Us Your Plant Photos

Please email photos of plants purchased with us that concern you, ensuring that the images are in focus, showcasing the overall shape and planting location. We will also need detail images of the specific concern (e.g. leaves, trunk). 

Customer Return Policy

Please note sales on live goods and custom orders are final, no credits or refunds allowed. Stocked hard goods may be exchanged for store credit within 30 day of purchase, excluding delivery and shipping.  

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays). During high-volume periods (such as holidays or peak season), processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order has been shipped. Please allow up to 24 hours for the tracking number to become active. You can also track your order status by logging into your account or using the tracking link provided in your confirmation email.

Shipping

We ship to all 50 U.S. states and U.S. territories  via USPS or UPS, depending on the most efficient and cost-effective method. Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method: 

Shipping Method

Standard Shipping

Expedited Shipping

Local Pickup (if applicable)

Estimated Delivery

3–7 business days

2–3 business days

Same or next business day

Notes

Available for all U.S. addresses

Extra fees apply

At our physical shop, by appointment

Please note: Delivery times are estimates and may be impacted by weather, carrier delays, or other unforeseen events.

Delays & Lost Packages

While we do everything we can to ensure your order arrives on time, we are not responsible for delays caused by carriers, customs, or force majeure events. If your package is significantly delayed or appears lost please check your tracking number and contact the shipping carrier. If the issue remains unresolved, please contact us at  info@mettoweemint.com. 

Shipping Address Accuracy

Please ensure your shipping address is correct before completing your order. Mettowee Mint is not responsible for orders shipped to incorrectly entered addresses. If you need to change your shipping address, please contact us within 12 hours of placing your order.

Damaged or Missing Items

If your package arrives damaged or incomplete, please contact us within 7 days of delivery with the following information:

  • Order number
  • Description of the issue
  • Photos of packaging and damaged order

We’ll work quickly to resolve the issue with a replacement or refund.

Refund Policy

We want you to love your Mettowee Mint experience. However, please review the following refund terms:

  • Shipping fees are non-refundable.
  • No refunds will be issued for live goods or custom orders of any kind. 
  • Refunds are subject to approval and require proof of damage (photos and documentation).
  • Requests for refunds must be submitted within 7 days of delivery.

Contact Us

For any shipping-related questions, please reach out to us at info@mettoweemint.com